课时作业(十四)　[必修3　Unit 4 Astronomy: the science of the stars]

　　[限时：30分钟]

　　Ⅰ.单项填空

　　1．[2011·山东卷] —Are you going to Tom's birthday party?

　　—________. I might have to work.

　　A．It depends

　　B．Thank you

　　C．Sounds great

　　D. Don't mention it

　　2．[2011·陕西卷] The new stadium being built for the next Asian Games will be________the present one.

　　A. as three times big as

　　B. three times as big as

　　C. as big as three times

　　D. as big three times as

　　3．________ by his impressive performance, Peter will probably be accepted by a key university.

　　A．To judge

　　B．Being judged

　　C．Judged

　　D．Judging

　　4．Our football team will compete against the Japanese team this evening.Let's go and________ them ________，shall we?

　　A．cheer; up

　　B．join; up

　　C．add; up

　　D．pick; up

　　5．—Some Chinese students find it hard to adapt to the life when in London.

　　—Exactly, ________ they've learnt a lot about the city before.

　　A．if only

　　B．now that

　　C．as though

　　D．even though

　　6．________young people see and hear in the media helps them to figure out how the world works.

　　A．Which

　　B．That

　　C．What

　　D．How

　　7．________ with the question the students raised, the teacher paused for a few seconds.

　　A．Puzzling

　　B．To puzzle

　　C．Puzzled

　　D．Being puzzled

　　8．According to the report, the American government didn't intend to have its troops ________ of war zone.

　　A．pulled out

　　B．dropped out

　　C．driven out

　　D．run out

　　9．China's new food law provides for a food recall system________ producers have to stop production if their food isn't up to standards.

　　A．where

　　B．that

　　C．when

　　D．which

　　10．The harm the modern farming methods have done________ the countryside is considerable.

　　A．on

　　B．to

　　C．at

　　D．for

　　11．It remains unknown ________ the peace talk between the two countries is going to lead.

　　A．where

　　B．when

　　C．how

　　D．why

　　12．[2011·北京卷] ________Barbara Jones offers to her fans is honesty and happiness.

　　A. Which

　　B. What

　　C. That

　　D. Whom

　　13．—I am going to be a volunteer at the Olympic Games to be held in London.

　　—________！ Me, too.

　　A．That's it

　　B．You're welcome

　　C．No problem

　　D．That's great

　　14．The villagers were often in________ clashes with each other years before the agreement was________.

　　A．interesting; arrived

　　B．peaceful; reached

　　C．violent; reached

　　D．spiritual; arrived

　　15．The top leaders of the two countries are holding talks in a friendly________.

　　A．atmosphere

　　B．state

　　C．situation

　　D．phenomenon

　　Ⅱ.完形填空

　　Jerry is the kind of man you love to hate.He is always in a(n)__16__mood and always has something__17__to say.In his opinion, the bottom line is your choice__18__you live a life.

　　One morning, he did something you are never__19__to do in the restaurant business: he left the back door open and was__20__up at gunpoint by three armed robbers.While trying to open the__21__， with his hand shaking from__22__， he input the wrong code.The robbers beat him and even__23__him.Luckily, Jerry was found__24__quickly after the robbers had fled and he was rushed to the local first aid center.After 18 hours of operation and weeks of good care, he was out of hospital with fragments (碎片) of the bullets still in his body.

　　Jerry told me what happened after he was sent to hospital.He said the doctors were__25__.They kept telling him he was going to be fine and__26__him into the emergency room.But when he saw the__27__on the faces of the doctors and nurses, he got really__28__.In their eyes, he__29__， “He's dying.” He knew he needed to take__30__.There was a big，burly nurse shouting questions at him.She asked if he was allergic (过敏的) to anything, and the doctors and nurses

　　16．A.exciting　 B．good　 C．usualD．balanced

　　17．A.positive

　　B．funny

　　C．new

　　D．different

　　18．A.how

　　B．where

　　C．whether

　　D．why

　　19．A.advised

　　B．imagined

　　C．asked

　　D．supposed

　　20．A.pulled

　　B．put

　　C．held

　　D．done

　　21．A.box

　　B．safe

　　C．counter

　　D．door

　　22．A.nervousness

　　B．worry

　　C．unwillingness

　　D．pressure

　　23．A.knocked

　　B．killed

　　C．knifed

　　D．shot

　　24．A.probably

　　B．relatively

　　C．merely

　　D．reasonably

　　25．A.excited

　　B．organized

　　C．hard-working

　　D．great

　　26．A.rolled

　　B．carried

　　C．wheeled

　　D．forced

　　27．A.surprise

　　B．expressions

　　C．feeling

　　D．puzzles

　　28．A.scared

　　B．embarrassed

　　C．disappointed

　　D．annoyed

　　29．A.knew

　　B．found

　　C．meant

　　D．read

　　30．A.notice

　　B．order

　　C．breath

　　D．action

　　stopped working as they waited for his reply.Jerry__31__for a while and then he decided to live.He took a deep breath and said, “Yes.__32__！” Over their laughter, Jerry told them to operate on him__33__he wouldn't die.

　　Jerry lived, thanks to the skill of his doctors, but also because of his amazing__34__.I learnt from him that every day we have the choice to live fully.

　　Attitude, __35__， is everything.

　　31．A.thought

　　B．wondered

　　C．judged

　　D．stopped

　　32．A.Medicine

　　B．Operation

　　C．Bullets

　　D．Fragments

　　33．A.unless

　　B．even if

　　C．as if

　　D．before

　　34．A.reply

　　B．attitude

　　C．opinion

　　D．determination

　　35．A.to be honest

　　B．in that case

　　C．after all

　　D．strictly speaking

　　Ⅲ.阅读理解

　　In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in or order to keep and increase market share.

　　It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people: those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal.

　　New challenges for customer care have come when people can obtain goods and services through

　　telephone call centers and the Internet. For example, many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone_rage”—caused by delays in answering calls, being cut off in mid-conversation or left waiting for long periods.

　　“Many people do not like talking to machines，”says Dr. Storey Senior Lecturer in Marketng at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them. The aim is to make the customers feel they know you and that you can trust—the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”

　　Recommended ways of creating customer delight include: under-promising and over-delivering

　　(saying that a repair will be camed out within five hours，but getting it done within two)；replacing a faulty product immediately: throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to regular customers; and always returning calls，even when they are complaints.

　　Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example，“I know how you must feel”), and possible solutions (replacement, compensation or whatever fairness suggests best meets the case)．

　　Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather，unclaimed luggage and technical problems.

　　For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly，with their name, job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.

　　British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.

　　Customer care is obviously here to stay and it would be a foolish company that used slogans such as “we do as we please”. On the other

　　hand, the more customers are promised, the greater the risk of

　　disappointment.

　　36．We can learn from Paragraph 2 that________.

　　A．complaining customers are hard to satisfy

　　B．unsatisfied customers receive better service

　　C．satisfied customers catch more attention

　　D．well-treated customers promote business

　　37．The writer mentions “phone rage”(Paragraph 3) to show that ________.

　　A．customers often use phones to express their anger

　　B．people still prefer to buy goods online

　　C．customer care becomes more attention

　　D．customers rely on their phones to obtain services

　　38. What does the writer recommend to create delight?

　　A．Calling customers regularly.

　　B．Giving a “thank you” note.

　　C．Delivering a quicker service.

　　D．Promising more gifts.

　　39．If a manager should show his empathy (Paragraph 6), what would he

　　probably say?

　　A．“I know how upset you must be.”

　　B．“I appreciate your understanding.”

　　C．“I'm sorry for the delay.”

　　D．“I know it's our fault.”

　　40．Customer delight is important for airlines because ________.

　　A．their telephone style remains unchanged

　　B．they are more likely to meet with complaints

　　C．the services cost them a lot of money

　　D．the policies can be applied to their staff

　　41．Which of the following is conveyed in this article?

　　A．Face-to-face service creates comfortable feelings among customers.

　　B．Companies that promise more will naturally attract more customers.

　　C．A company should promise less but do more in a competitive market.

　　D．Customer delight is more important for airlines than for banks.

　　答案

　　课时作业(十四)

　　Ⅰ.1.A　本题考查交际用语。根据答语中的I might have to work可以判断回答者不一定参加汤姆的生日聚会。It depends意为“这得看情况”，符合句意。B项表示感谢；C项意为“听起来不错”；D项意为“不用谢”。

　　2．B　考查倍数的表达方式。此处用到了as…as…结构，倍数位于前一个as之前，故选B。其余选项与题意不符。

　　3．D　考查固定短语的用法。此处Judging by是介词短语，意为“根据……判断”。

　　4．A　考查短语辨析。“为某人加油”用cheer sb. up。 句意为：今晚我们队要和日本队比赛，让我们去给他们加油助威吧。

　　5．D　考查让步状语从句。句意：“一些中国学生发现在伦敦的时候很难适应那里的生活。”“的确如此。尽管他们以前对这个城市有了很多的了解。”if only “只要”；now that “既然”；as though “好像”；even though “即使”。even though 符合题意。

　　6．C　考查主语从句。语境为：年轻人通过媒体听到的和看到的事情帮助他们了解周围的世界是如何运转的。“young people see and hear in the media”中动词see和hear缺少宾语，因此空白处应填What。

　　7．C　考查非谓语动词的用法。puzzle的用法为“puzzle sb”，the teacher与puzzle之间的关系为被动，所以答案选C。

　　8．A　考查动词短语辨析。A意为“拉出，撤出”；B意为“脱离，退出”；C意为“驱赶出”；D意为“用完”。句意为： 根据这份报告，美国政府没打算把部队撤出战区。

　　9．A　考查定语从句。句意为：中国新的食品法规定了食品召回制度，即如果食品达不到标准，生产者就必须停止生产。先行词为a food recall system，定语从句为producers have to stop production if their food isn't up to standards(in the food recall system)，故选A。

　　10．B　do harm to sb/sth为固定短语，意为“对……有害”，且“the modern farming…countryside”为定语从句修饰harm。故选B。

　　11．A　考查主语从句。句意：两个国家的和平谈判要走向何方至今还不知道。It为形式主语，where the peace talk between the two countries is going to lead为主语从句，在主语从句中，有主语、谓语，where作状语。故选A项。

　　12．B　考查名词性从句。what引导一个主语从句，并在从句中作offer的宾语(构成offer sth. to sb结构)。句意为：巴巴拉·琼斯提供给她的粉丝的是诚实和快乐。

　　13．D　考查交际用语。根据对话中的Me，too可知，答话人与对方的看法一致，认为对方的想法很好。

　　14．C　句意为：在协议签署前的几年里村民们经常相互间发生猛烈的冲突。violent “猛烈的”；violent clashes “猛烈的冲撞/冲突”；reach an agreement “达成协议”。

　　15．A　句意：两国高层领导人之间的会谈在友好的气氛中进行。atmosphere “气氛”；state “状态”；situation “处境”；phenomenon “现象”，由句意可知A项正确。

　　Ⅱ.态度决定一切。假如一个人的心态良好，始终保持乐观的状态，死神也会望而却步，为他打开生命的绿灯。

　　16．B　根据第三段中的内容可知他总是心态“良好”。D项表示“平衡的”，不符合语境。